• After selecting your package or scheduling a consultation, you’ll receive a Welcome Form to capture key details about your business, goals, and preferences. Once your payment and onboarding form are completed, your dedicated assistant will reach out to confirm next steps and start your service within 24–48 hours.

  • Consultations are optional — you can purchase a package directly if you already know what you need. However, we recommend booking a consultation for custom requests or add-on services. However a consultation and kick-off call are needed before services can begin.

  • Payments can be made securely through our website using major credit or debit cards. All services are prepaid to reserve your time slot and ensure immediate onboarding.

  • Every iAssist client receives:

    • A dedicated assistant

    • Weekly progress updates

    • Task tracking and reporting

    • Priority email support

    • Access to add-on services at a discounted rate

  • Absolutely! You can mix and match services or request a tailored quote that fits your business needs.

  • To maintain consistent delivery quality, hours do not roll over. However, additional hours can be purchased anytime at a discounted rate for active clients.escription

  • Yes — for compliance and privacy reasons, we do not handle:

    • Legal or financial advisory services

    • Personal errands or in-person tasks

    • Highly sensitive data entry (e.g., passwords, medical information)

    • Cold calling or outbound telemarketing

  • Just ask! If it’s within our skill set, we’ll provide a custom add-on quote or refer you to a trusted partner.

  • Communication is handled via email, Slack, or your preferred platform. Regular check-ins ensure you’re always in the loop.

  • We offer a Satisfaction Guarantee — if you’re not happy with our work, we’ll make it right or offer a service credit toward your next package.

  • We operate Monday–Friday, 9 AM to 6 PM EST. After-hours support is available for select packages or by request.

  • Most services begin within 48 hours of payment and onboarding completion (after consultantion and kick-off call).

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