Customer Core

Overview:
The Core package from iAssist LLC provides reliable, professional customer support for small businesses and startups that need consistent help managing client inquiries and communications. We ensure every customer interaction is handled promptly and with care, allowing you to maintain a professional image without the full-time staffing expense.

Best For:
Small businesses or entrepreneurs who receive regular customer inquiries and want dependable, email-based support to maintain excellent client relationships.

Hourly Rate:
$60 per hour

Monthly Package Rate (Retainer):
Starting at $600 per month (based on up to 10 hours of support per month)
(Higher-hour options available for increased inbox volume or response needs)

Includes:

• Email support for up to 2 inboxes

• 24-hour response time (business days)

• Template-based replies and FAQ management

• Weekly report of inquiries and resolutions

Exclusions:

• Phone or chat support coverage

• CRM setup, data entry, or tracking

• Weekend or after-hours response coverage