Not sure which package fits your needs? Schedule a Consultation to discuss your goals first.
Overview:
The Elite package from iAssist provides comprehensive, high-touch customer support designed for businesses that need near-dedicated service coverage and seamless escalation options. This plan ensures your customers receive fast, professional assistance — with added strategy and insight to improve satisfaction and efficiency.
Best For:
Established businesses managing larger customer volumes or multiple communication channels who need consistent, same-day responses and hands-on service management.
Hourly Rate:
$50 per hour
Monthly Package Rate (Retainer):
$2,000 per month (based on ~40 hours of support per month)
(Higher-hour custom plans available upon request)
Includes:
Everything included in the Core and Essentials packages
Phone support (scheduled or limited calls)
Same-day response for high-priority issues
Weekly performance dashboards
One 60-minute monthly strategy call
Priority in scheduling and onboarding
Exclusions:
24/7 or weekend coverage
Advanced CRM development or third-party integrations
Extensive technical support or troubleshooting beyond standard ticketing
On-site or in-person customer support
Overview:
The Elite package from iAssist provides comprehensive, high-touch customer support designed for businesses that need near-dedicated service coverage and seamless escalation options. This plan ensures your customers receive fast, professional assistance — with added strategy and insight to improve satisfaction and efficiency.
Best For:
Established businesses managing larger customer volumes or multiple communication channels who need consistent, same-day responses and hands-on service management.
Hourly Rate:
$50 per hour
Monthly Package Rate (Retainer):
$2,000 per month (based on ~40 hours of support per month)
(Higher-hour custom plans available upon request)
Includes:
Everything included in the Core and Essentials packages
Phone support (scheduled or limited calls)
Same-day response for high-priority issues
Weekly performance dashboards
One 60-minute monthly strategy call
Priority in scheduling and onboarding
Exclusions:
24/7 or weekend coverage
Advanced CRM development or third-party integrations
Extensive technical support or troubleshooting beyond standard ticketing
On-site or in-person customer support
Not sure which package fits your needs? Schedule a Consultation to discuss your goals first.
