Not sure which package fits your needs? Schedule a Consultation to discuss your goals first.
Overview:
The Essentials package from iAssist delivers reliable, customer-focused support for growing businesses managing steady ticket volumes or multiple customer touchpoints. We ensure your clients feel heard and valued while maintaining professional, timely responses across email and chat.
Best For:
Businesses ready to expand beyond basic email support — ideal for those who want faster response times, consistent reporting, and light chat coverage without the need for a full call center.
Hourly Rate:
$55 per hour
Monthly Package Rate (Retainer):
$1,100 per month (based on ~20 hours of support per month)
(Higher-hour options available if your business requires increased coverage)
Includes:
Everything included in the Core package, plus:
Live chat management (limited hours)
Faster email response time (within one business day)
Dedicated weekly status report and one 30-minute monthly metrics review call
Automations and macro setup in CRM to streamline recurring inquiries
Exclusions:
Phone support or outbound call handling
Weekend or after-hours coverage
CRM system creation or integration
Advanced data tracking or analytics services
Overview:
The Essentials package from iAssist delivers reliable, customer-focused support for growing businesses managing steady ticket volumes or multiple customer touchpoints. We ensure your clients feel heard and valued while maintaining professional, timely responses across email and chat.
Best For:
Businesses ready to expand beyond basic email support — ideal for those who want faster response times, consistent reporting, and light chat coverage without the need for a full call center.
Hourly Rate:
$55 per hour
Monthly Package Rate (Retainer):
$1,100 per month (based on ~20 hours of support per month)
(Higher-hour options available if your business requires increased coverage)
Includes:
Everything included in the Core package, plus:
Live chat management (limited hours)
Faster email response time (within one business day)
Dedicated weekly status report and one 30-minute monthly metrics review call
Automations and macro setup in CRM to streamline recurring inquiries
Exclusions:
Phone support or outbound call handling
Weekend or after-hours coverage
CRM system creation or integration
Advanced data tracking or analytics services
Not sure which package fits your needs? Schedule a Consultation to discuss your goals first.
